Social Safety is dedicated to assembly individuals the place they wish to be served, whether or not on-line, by telephone, or in particular person.
Our newest efficiency metrics present we’re dealing with extra buyer requests than ever, with shorter wait occasions and extra handy service choices. By enhancing customer support throughout all our service channels, we estimate that, because of the discount in wait occasions, we have now saved People 43 million hours during the last yr.
On-line Providers: 24/7 Entry
Extra individuals are selecting to handle their Social Safety enterprise on-line. With a private my Social Safety account, you’ll be able to:
- Verify your advantages or replace your information anytime
- Apply for advantages on-line
- Request a alternative Social Safety card
On-line transactions are rising, serving to prospects save time and keep away from workplace visits. Even higher, extra providers will quickly be accessible 24/7, making it simpler than ever to entry the provide help to want everytime you want it.
Cellphone Providers: Faster, Simpler Assist
Our automated telephone system helps you to:
- Confirm your advantages
- Verify declare standing
- Change your handle
- Request tax or Medicare varieties
Practically 90% of callers now use our automated telephone providers. For many who want an agent, common wait occasions have dropped from 24 minutes in July 2024 to only 8 minutes in July 2025, and our reply charge has elevated to 78%.
In-Particular person Providers: Shorter Waits
Most providers might be accomplished on-line or by telephone, but when it’s essential go to an area Social Safety workplace, making an appointment means a median wait of simply 6 minutes. We’re additionally processing retirement and survivors claims sooner than earlier than.
Incapacity and Hearings: Quicker Choices, Extra Choices
We’re lowering wait occasions for incapacity claims and hearings. Extra individuals are selecting digital hearings for added comfort.
See the Information
For extra particulars, go to our up to date Social Safety efficiency webpage.
Tip: The simplest approach to do enterprise with Social Safety is on-line via your private my Social Safety account. Enroll right now!
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