Social Safety launched a nationwide 800 quantity in October 1988. At the moment, our brokers reply greater than 28 million telephone calls a yr. Our new phone platform makes it even simpler to attach with us.
Why use our 800 quantity?
For greater than 35 years, our toll-free quantity has been a simple option to contact Social Safety with out the necessity to journey to a native workplace. Our nationwide 800 quantity – 1-800-772-1213 – means that you can entry info and companies with only a telephone name, saving you money and time. It’s particularly useful when you stay in a rural or distant space, have restricted mobility or transportation points, or juggle a busy schedule.
For many individuals, the quickest and most handy option to conduct enterprise with us is on-line at www.ssa.gov. For those who can’t or desire to not use our on-line companies, our enhanced phone system gives new options that permit us to higher serve you – whether or not you’re calling to replace your private document, test on the standing of an software or attraction, or request a substitute Social Safety card.
Our improved Name Again Help function saves your house in line with out you having to attend on maintain to talk with a consultant. Meaning you’ll be able to go about your day till a consultant returns your name.
Our 800 quantity gives companies in English and Spanish and interpreters in additional than 200 languages and dialects. Our free interpreter companies guarantee most callers can entry info and companies within the language they like.
We additionally proceed to supply teletypewriter (TTY) companies for people who find themselves deaf, hard-of-hearing, or have problem utilizing a standard telephone.
Wait occasions on our nationwide 800 quantity are longer than we wish, primarily due to hiring and staffing challenges. We’re labored onerous to cut back wait occasions and have reduce the common wait almost in half – from 24 to 13 minutes. We’re placing into place new know-how and enterprise practices so we will shorten wait occasions much more and enhance the client expertise. By the top of fiscal yr 2025, our purpose is to reply our 800 quantity calls inside a median of 12 minutes.
Decreasing name wait occasions is one in all Commissioner Martin O’Malley’s prime priorities, and he’s dedicated to offering the general public with immediate and dependable service. Our new telephone platform is a serious step ahead. To study extra about our efforts, go to our 800 quantity efficiency webpage.
When are you able to name Social Safety?
To talk with a Social Safety consultant, please name 1-800-772-1213, Monday by Friday, 8:00 a.m. to 7:00 p.m. The very best occasions to name are early within the morning, later within the week, and later within the month when wait occasions are usually shorter.
Our automated phone companies can be found 24 hours a day and don’t require you to attend to talk with a consultant. You’ll be able to request the standing of a declare, a profit verification letter, an SSA-1099 tax abstract, and extra. It’s also possible to take heed to informational messages about quite a lot of matters.
Please let others learn about enhancements to our nationwide 800 quantity and share on social media.
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Tags: fairness, Common Data